Troubleshooting: OMI Tokens Not Appearing in StackR Wallet

Issue: OMI Tokens Not Appearing but I have the token in my VeVe wallet

You have OMI token on your VeVe web wallet, but your OMI tokens in your StackR wallet, no worries, this is exactly the behavior that is expected.

Recommendation: Bridge your token using our the StackR migration

Go on https://www.stackr.world/migration and proceed with the migration.

Issue: OMI Tokens Not Appearing in StackR Wallet After Bridge Connection

If you've connected your VeVe OMI wallet to your StackR wallet but your OMI tokens haven't appeared in your StackR wallet, you can ask to request manual processing.

Recommendation: Manual Processing Required

In some cases, the token transfer between VeVe and StackR wallets requires manual processing by our support team.

What to Do:

  1. Contact Customer Support: Our support team can assist in manually processing your token transfer.
  2. Use the "I Still Need Help" Button: Click the "I Still Need Help" button at the bottom of this article to create a support ticket.

Information to Include in Your Support Request:

  • Your VeVe wallet address
  • Your StackR wallet address
  • The amount of OMI tokens you're expecting to transfer
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