Frequently asked questions for FAQ

This is a collection of frequently asked questions about FAQ on StackR. If you can't find your answer here, please reach out to support via the chat widget or email community@stackr.world.

I need KYC to list — how do I complete it?

KYC is handled by VeVe, not StackR. Once you complete KYC on the VeVe side, listing on StackR will work automatically.

To complete KYC:

In a browser, go to app.veve.me/KYC — VeVe web only; there is no Identity Verification option inside the phone app.
Log in with the same method you use for the VeVe app.
Upload a government photo ID, a selfie, and a proof of address issued within the last 6 months (bank statement, utility bill or tax return — phone bills and screenshots are rejected). Approval takes a few hours up to a few days.
Once approved, return to StackR and try listing again.

If you're still blocked after KYC approval on VeVe, send us your VeVe username + the collectible name + edition and we'll investigate.

What is KYC and do I need it?

KYC (Know-Your-Customer) is identity verification required before you can:

List collectibles for sale on StackR
Cash out OMI to an external wallet or exchange in some jurisdictions

KYC is handled by VeVe, not StackR — same KYC works for both.

To complete it: go to app.veve.me/KYC in a browser (VeVe web only — the phone app has no Identity Verification option), log in the same way you do in the app, and upload a photo ID, a selfie and a proof of address issued within the last 6 months. Approval usually takes a few hours.

If you're only browsing or buying with crypto you already hold, KYC isn't required.

How do I KYC on StackR?

KYC is on VeVe's side, not StackR. Go to app.veve.me/KYC in a browser (web only — the phone app has no Identity Verification option), log in the same way you do in the app, then upload a photo ID, a selfie and a proof of address issued within the last 6 months.

After VeVe approves your KYC (usually a few hours), StackR automatically picks it up — no extra step on StackR. If you're still blocked after VeVe approval, send your VeVe username + the action you're trying to do and we'll investigate.

I have a feature request / feedback

Thanks for the feedback! Please send detailed feature requests + UI feedback to feature-requests@stackr.world — we bundle and prioritise from there.

We do read everything; the right place is just that mailbox so it doesn't get lost in the support inbox.

Where is my transaction history / hash?

In StackR, transaction history is in Wallet → Activity. Tap any transaction to see the on-chain hash.

For older or missing transactions:

All transactions are public on https://basescan.org (Base) or https://etherscan.io (Ethereum L1) — search by your wallet address.
If your wallet address is missing transactions on either explorer, the tx may have been rejected client-side (didn't broadcast). Send us the date/amount and we'll investigate.